Product Innovation | Service Design | User Research
Richard Hewitt
Research, Service Design and Everything
in Between
I strategically lead products and brands to empower organisations with user-centered solutions using user research, service design, and futures strategy to create better outcomes and increase value for people, organisations & the future.
About Me.
I help organisations turn insight into strategy. With a background in product strategy, service design, and research, I bridge the gap between user needs and business goals - shaping roadmaps, prioritising features, and guiding teams to build products that matter. I’ve worked across industries from energy and finance to retail and government, always focused on creating evidence-driven solutions that deliver real impact.
Methodologies & Tools
My approach blends design thinking, systems mapping, and evidence-based strategy. I’ve applied methods spanning:
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Product Strategy & Management: roadmap definition, feature prioritisation, proposition design, backlog alignment, business case development
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Research & Insight: discovery, usability testing, data synthesis, behavioural insight, mixed-methods research
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Service Design & Communication: customer journeys, service blueprints, communication frameworks, future-state mapping, futures synthesis
I use a flexible toolkit including Figma, Miro, Dovetail, Maze, UserTesting, Qualtrics, Excel, and Python/R for data analysis, adapting tools to context rather than process for its own sake.
Continuous Learning
I hold a degree in Marketing & Communication, and have completed:
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Future Studies & Speculative Design (Parsons School of Design)
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Scrum Product Owner Certification
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Product Management Course
These programmes reflect my commitment to blending strategic foresight, agile delivery, and user-centred design to build the next generation of products and services.